Handler Labs · Terms of Service

Effective date: May 24, 2026

1. Acceptance

By downloading or using any Handler Labs app, you agree to these Terms of Service. These terms are an agreement between you and Handler Labs LLC ("Handler Labs," "we," or "us"). If you do not agree, do not use the app. These terms apply in addition to any agreements you have with Apple (including the App Store Terms of Service).

2. License

Handler Labs grants you a personal, non-exclusive, non-transferable, revocable license to use the app on Apple devices you own or control, solely for your personal, non-commercial use, in accordance with these terms and Apple's Usage Rules.

3. Not a medical device, no medical advice

Important. Please read carefully.

This app is a training record and logging tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment.

Never use this app to make insulin or treatment decisions. Always rely on your CGM, your glucometer, and your care team for medical decisions.
The app does not replace glucose monitors, CGMs, seizure monitors, cardiac monitors, or any other medical monitoring equipment.
The app does not replace the advice, diagnosis, or care of a licensed physician or other qualified healthcare provider.
Alert-dog behavior is inherently variable. Logging and measuring that behavior does not guarantee any detection outcome.
Never delay seeking professional medical advice because of something you read in or infer from this app.
In a medical emergency, call 911 or your local emergency services immediately.

4. No guarantee of training outcomes

Logging training sessions and alert events may help you identify patterns, track progress, and communicate with trainers and healthcare providers. However, Handler Labs makes no warranty that use of the app will produce any particular training outcome. The effectiveness of service dog training depends on many factors outside our control, including the individual dog, handler skill, training methodology, and professional guidance.

5. In-app purchases and refunds

Pro upgrades are processed by Apple through Apple StoreKit. All purchases are subject to Apple's standard refund policy. Refund requests must be submitted through Apple; Handler Labs does not process refunds directly.

The lifetime purchase grants access to all current and future Pro features of the specific app purchased. It does not apply to other Handler Labs apps.

Annual subscriptions auto-renew unless cancelled at least 24 hours before the renewal date. Manage subscriptions in Settings → [your name] → Subscriptions on your device.

6. Your responsibilities

You are responsible for the accuracy of data you enter into the app.
You must use the app lawfully and only for its intended purpose as a training log.
You own your data and are responsible for maintaining your own backups. Handler Labs is not liable for data loss resulting from iCloud sync failures or device issues.
You must be 17 or older to use the app. This is a condition of these terms, set because the app handles health-related information, and it is separate from the App Store content rating, which describes the nature of the app's content. If you are logging on behalf of a minor in your care, you accept these terms on their behalf.

7. Disclaimer of warranties

To the maximum extent permitted by applicable law, the app is provided "as is" and "as available," without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Handler Labs does not warrant that the app will be uninterrupted, error-free, or that any defects will be corrected.

8. Limitation of liability

To the fullest extent permitted by applicable law, Handler Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, arising out of or relating to your use of the app. Our total liability to you for any cause shall not exceed the amount you paid for the app in the twelve months preceding the claim.

9. Service dog legal note

In the United States, service dogs are protected under the Americans with Disabilities Act (ADA). The ADA does not require registration, certification, or identification for a service dog, and no such registry is legally recognized. Handler Labs apps do not confer service dog status, certification, or registration. Any documentation generated by the app (including the Handler Info Card feature) is a personal record tool and is not a legal certification document.

10. Changes to the app and terms

We may update these terms from time to time. Material changes will be communicated via an updated effective date on this page or, where feasible, a notice within the app. Continued use after an update constitutes acceptance of the revised terms.

We may update, modify, or discontinue features of the app at any time. We will not remove features that existing paying users depend on without reasonable notice.

11. Dispute resolution and governing law

11.1 Talk to us first

Most problems can be sorted out quickly and informally. Before starting any formal proceeding, please email us at [email protected] with the subject line "Dispute notice," describing the issue and what you would like us to do. You and Handler Labs agree to try in good faith to resolve the dispute for 60 days before either party files a claim.

11.2 Governing law

These terms, and any dispute arising out of or relating to them or the app, are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. This does not deprive you of the protection of any mandatory consumer-protection law of the state or country where you live that cannot be waived by agreement.

11.3 Where claims are brought

Any dispute that is not resolved informally will be brought in the state or federal courts located in Miami-Dade County, Florida, and you and Handler Labs each consent to the personal jurisdiction of those courts. Two exceptions: either party may bring a qualifying claim in small claims court, and nothing here requires you to travel to Florida to pursue a small claim or any claim that the law where you live entitles you to bring locally.

11.4 Jury trial waiver

To the extent permitted by applicable law, you and Handler Labs each waive the right to a trial by jury in any dispute arising out of or relating to these terms or the app.

12. Apple App Store terms

Because you obtain the app through Apple's App Store, the following terms, which Apple requires, also apply. If they conflict with anything else in these terms, they control with respect to the app you obtained through the App Store.

This agreement is with Handler Labs, not Apple. These terms are between you and Handler Labs only, not with Apple. Handler Labs, not Apple, is solely responsible for the app and its content.
Scope of license. The license granted to you for the app is a non-transferable license to use the app on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may also be accessed by other accounts associated with you through Family Sharing or volume purchasing.
Maintenance and support. Handler Labs is solely responsible for any maintenance and support for the app, as required by these terms or applicable law. Apple has no obligation to provide any maintenance or support services for the app.
Warranty. Handler Labs is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed above. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you, if any. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the app.
Claims. Handler Labs, not Apple, is responsible for addressing any claim by you or any third party relating to the app or your possession or use of it, including product-liability claims, any claim that the app fails to meet a legal or regulatory requirement, and claims under consumer-protection, privacy, or similar laws.
Intellectual property. If a third party claims the app infringes its intellectual-property rights, Handler Labs, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that claim.
Legal compliance. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated as "terrorist supporting," and that you are not listed on any U.S. Government list of prohibited or restricted parties.
Third-party terms. You must comply with any applicable third-party terms of agreement when using the app.
Apple as third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these terms, and upon your acceptance of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.
Questions and complaints about the app should be directed to Handler Labs at [email protected].

13. Contact

Questions? Email us at [email protected].