These are the terms for Diabetic Alert Dog Log. They incorporate the Handler Labs baseline terms. View the master terms.

Diabetic Alert Dog Log · Terms of Service

Effective date: May 24, 2026

1. Acceptance

By downloading or using Diabetic Alert Dog Log, you agree to these Terms of Service. If you do not agree, do not use the app. These terms apply in addition to any agreements you have with Apple (including the App Store Terms of Service).

2. License

Handler Labs grants you a personal, non-exclusive, non-transferable, revocable license to use Diabetic Alert Dog Log on Apple devices you own or control, solely for your personal, non-commercial use, in accordance with these terms and Apple's Usage Rules.

3. Not a medical device, no medical advice

Important. Please read carefully.

Diabetic Alert Dog Log is a training record and logging tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment.

Never use this app to make insulin or treatment decisions. Always rely on your CGM, your glucometer, and your care team for medical decisions.
The app does not replace glucose monitors, CGMs, seizure monitors, cardiac monitors, or any other medical monitoring equipment.
The app does not replace the advice, diagnosis, or care of a licensed physician or other qualified healthcare provider.
Alert-dog behavior is inherently variable. Logging and measuring that behavior does not guarantee any detection outcome.
Never delay seeking professional medical advice because of something you read in or infer from this app.
In a medical emergency, call 911 or your local emergency services immediately.

4. No guarantee of training outcomes

Logging training sessions and alert events may help you identify patterns, track progress, and communicate with trainers and healthcare providers. However, Handler Labs makes no warranty that use of the app will produce any particular training outcome. The effectiveness of service dog training depends on many factors outside our control, including the individual dog, handler skill, training methodology, and professional guidance.

5. In-app purchases and refunds

Pro upgrades are processed by Apple through Apple StoreKit. All purchases are subject to Apple's standard refund policy. Refund requests must be submitted through Apple; Handler Labs does not process refunds directly.

The lifetime purchase grants access to all current and future Pro features of the specific app purchased. It does not apply to other Handler Labs apps.

Annual subscriptions auto-renew unless cancelled at least 24 hours before the renewal date. Manage subscriptions in Settings → [your name] → Subscriptions on your device.

6. Your responsibilities

You are responsible for the accuracy of data you enter into the app.
You must use the app lawfully and only for its intended purpose as a training log.
You own your data and are responsible for maintaining your own backups. Handler Labs is not liable for data loss resulting from iCloud sync failures or device issues.
You must be 17 or older to download the app, per the App Store age rating. If you are logging on behalf of a minor in your care, you accept these terms on their behalf.

7. Disclaimer of warranties

The app is provided "as is" and "as available," without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Handler Labs does not warrant that the app will be uninterrupted, error-free, or that any defects will be corrected.

8. Limitation of liability

To the fullest extent permitted by applicable law, Handler Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, arising out of or relating to your use of the app. Our total liability to you for any cause shall not exceed the amount you paid for the app in the twelve months preceding the claim.

9. Service dog legal note

In the United States, service dogs are protected under the Americans with Disabilities Act (ADA). The ADA does not require registration, certification, or identification for a service dog, and no such registry is legally recognized. Handler Labs apps do not confer service dog status, certification, or registration. Any documentation generated by the app (including the Public Access card feature) is a personal record tool and is not a legal certification document.

10. Changes to the app and terms

We may update these terms from time to time. Material changes will be communicated via an updated effective date on this page or, where feasible, a notice within the app. Continued use after an update constitutes acceptance of the revised terms.

We may update, modify, or discontinue features of the app at any time. We will not remove features that existing paying users depend on without reasonable notice.

11. Dispute resolution, arbitration, and governing law

PLEASE READ CAREFULLY. THIS SECTION AFFECTS YOUR LEGAL RIGHTS.

This section requires you and Handler Labs to resolve most disputes through individual binding arbitration instead of a court trial. It also waives your right to participate in a class action or class arbitration. You have the right to opt out of this arbitration agreement within 30 days of accepting these terms (see §11.7 below).

11.1 Informal dispute resolution first

Before either party starts an arbitration, the party with a dispute must send the other party a written notice describing the dispute and the relief sought. Notice to Handler Labs goes to [email protected] with the subject line "Dispute notice." Notice to you goes to the email address you have on file with Apple for the App Store purchase. The parties will then attempt to resolve the dispute informally for 60 days. Arbitration may only begin after this 60-day period ends without resolution.

11.2 Binding individual arbitration

Any dispute, claim, or controversy arising out of or relating to these terms, the app, or your relationship with Handler Labs (a "Dispute") that is not resolved informally will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time the arbitration is filed (currently the rules effective May 1, 2025), as modified by these terms. The AAA's rules are available at adr.org.

The arbitration will be conducted by a single arbitrator. The arbitrator's decision will be final and binding except for the limited right of appeal under the Federal Arbitration Act. Judgment on the award may be entered in any court of competent jurisdiction.

Hearing format and venue. Unless you and Handler Labs agree otherwise, hearings will be conducted by telephone or videoconference. If an in-person hearing is required by the AAA rules, it will be held in the county where you reside, in Miami-Dade County, Florida, or at another location the parties agree on.

Fees. Handler Labs will pay all AAA filing, administrative, and arbitrator fees for any individual arbitration you commence in good faith, except that if the arbitrator finds your claim was frivolous or brought for an improper purpose, each party will pay the fees allocated under the AAA rules.

11.3 Class-action and class-arbitration waiver

You and Handler Labs each waive the right to bring or participate in a class action, collective action, mass action, private attorney general action (except where non-waivable by law), or any other representative proceeding. You may bring claims only in your individual capacity, not as a representative of others. The arbitrator has no authority to consolidate claims of more than one person except as expressly provided in §11.5 below or by mutual written agreement.

If a court or arbitrator decides that this class-action waiver is unenforceable for any reason, the unenforceable portion will be severed and the remainder of this section will continue in force. The unenforceability of the class-action waiver will not invalidate the agreement to arbitrate.

11.4 Exceptions to arbitration

The following are excluded from arbitration and may be brought in court:

Either party may bring an individual action in small claims court for any Dispute within that court's jurisdictional limits.
Either party may seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights (including copyright, trademark, patent, and trade secret).
Claims that cannot be required to arbitrate under applicable law, including (i) claims under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (9 U.S.C. §§ 401-402) and (ii) non-waivable claims under California's Private Attorneys General Act (PAGA) and similar state laws.

11.5 Coordinated and mass arbitrations

If 25 or more similar Disputes (defined as Disputes that share common questions of law or fact and are represented by the same or coordinated counsel) are filed against Handler Labs within a 60-day window, the parties agree to use the AAA's Mass Arbitration Supplementary Rules and AAA's process arbitrator to design a batching or bellwether protocol for efficient resolution.

Each claimant must personally certify that the facts alleged in their demand are true to the best of their knowledge and that they reviewed and authorized the filing of the claim. Demands that do not include this certification are subject to dismissal.

The statute of limitations and any other time-based defenses are tolled for any Dispute that is subject to a batching, bellwether, or queueing protocol from the date the Dispute notice is sent under §11.1 until the Dispute is heard. No claim will be indefinitely held; if a batching protocol cannot move a claim to merits within 24 months of its initial filing, the claimant may opt out of the protocol and proceed individually.

11.6 No retroactive effect

This arbitration agreement applies only to Disputes that arise on or after the effective date of these terms or, if you accepted earlier terms that did not include arbitration, on or after the date you first accepted terms that included this provision. It does not apply retroactively to Disputes that arose before that date.

11.7 30-day opt-out

You may opt out of this arbitration agreement (§§11.1-11.6) within 30 days of first accepting terms that include this provision. To opt out, send an email to [email protected] with the subject line "Arbitration opt-out" and include your full name, the email address tied to your Apple ID purchase, and a statement that you are opting out of the arbitration agreement. Opting out does not affect any other part of these terms. You cannot opt out by any means other than this email procedure.

11.8 Severability

If any provision of this Section is found to be unenforceable, that provision will be severed and the remaining provisions will continue in force, except that if §11.3 (the class-action waiver) is found unenforceable with respect to a particular claim, that claim must be heard in court rather than in arbitration. The arbitration agreement as a whole survives any termination of these terms or your use of the app.

11.9 Governing law and federal arbitration act

The Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation and enforcement of this arbitration agreement. The substantive law governing these terms and any Dispute is the law of the State of Florida, without regard to conflict-of-law principles. For any matter that is not subject to arbitration (such as the exceptions in §11.4), exclusive venue lies in the state and federal courts of Miami-Dade County, Florida, and you and Handler Labs consent to personal jurisdiction there.

Note on this section: This arbitration clause was drafted with reference to the AAA Consumer Arbitration Rules effective May 1, 2025, the AAA Mass Arbitration Supplementary Rules, the Federal Arbitration Act, the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021, recent case law on mass-arbitration enforceability, and Florida's 2025 civil procedure amendments. It is a defensible starting point but is not a substitute for review by qualified counsel. Please have an attorney licensed in Florida (and ideally familiar with consumer arbitration) review this clause before relying on it for an App Store submission.

12. Contact

Questions? Email us at [email protected].